Hello, and welcome to the Affirm Training Hub.
Whether you're here for your initial onboarding training, providing a refresher to your associates, or simply looking to learn more about Affirm, we've got you covered. The Affirm Training Hub offers engaging eLearnings, educational videos, and concise one-pagers that cover what Affirm is and how it works.
Check out the links below to get started:
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Interactive eLearnings
- Check out our Affirm 101 eLearning series. Each course is designed to be concise, ranging from 5 to 10 minutes, ensuring you get the essential information as quickly as possible.
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Informative Videos
- Explore our collection of informative training videos in this section. Each video is brief, lasting only 1 to 3 minutes, designed for quick and effective learning.
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1-pagers/FAQ
- Access our collection of 1-pagers, available for viewing or download. These documents are filled with valuable information, offering quick answers and insights at your fingertips.
Good luck and happy learning
Take our full-length Affirm 101 eLearning courses below. These trainings will cover what Affirm is, how it works based on your integration, and hit the need-to-know information when offering or talking about Affirm with customers. Each course should take 5-10 minutes to complete.
Click on the course below that corresponds with your Affirm integration:
This training covers the Affirm application process for customers shopping online. From beginning to end, you'll learn how Affirm seamlessly integrates as an online payment option for customers.
Affirm Virtual Card | In-Store & Telesales
Want to learn more about how the Affirm Virtual Card works for customers shopping in-store and over the phone? This course will do just that.
Direct Integration | In-Store & Telesales
This course is tailored for those utilizing Affirm's Direct Integration, where Affirm is embedded as a payment option within your in-store or telesales payment system.
Interested in marketing Affirm to your customers? This training will dive into the what and why and offer best practices for creating Affirm-branded marketing assets.
This course can help you understand and navigate some of the requirements included in your Affirm agreement, as well as applicable laws and regulations in the highly regulated financial space.
Take a look at our informative video collection! Our videos are short and sweet, typically ranging between 1 to 3 minutes, and are packed with valuable insights
Take a look and see what Affirm is all about.
How does Affirm work? | E-commerce
See how Affirm integrates seamlessly for businesses online and what the customer application process looks like from start to finish.
How does Affirm work? | Affirm Virtual Card In-store & Telesales
This video will cover how customers start the Affirm application process in order to request a one-time-use virtual card to finance their purchases.
How does Affirm work? | In-store Integrated Terminal
Want to learn how customers can apply for and pay over time with Affirm when checking out on an integrated in-store terminal?
Learn about the simplicity of managing returns and exchanges with Affirm. This video will show you how to process an Affirm return, step by step.
Take a look at our insightful one-pagers. They offer a quick and easy breakdown of what Affirm is, how it works, and help to answer questions you may have regarding Affirm.
Check out our Affirm overview doc that covers what Affirm is and how it works.
In-store Virtual Card | Affirm 1-pager
This 1-pager offers a detailed overview of the In-store Virtual Card experience, covering the benefits and a step-by-step guide of the application process.
The Ecomm 1-pager offers an overview of the Affirm application process for online shoppers, while breaking down what Affirm is and the benefit it provides to customers and merchants.
In-store & Telesales Talking Points
This document outlines key talking points and practical tips for talking about Affirm with customers in person or over the phone. It includes strategies for bringing up Affirm naturally and addressing common questions, objections, and declines.
Purchasing Power | Affirm 1-pager
Curious about how Affirm estimates how much a customer can borrow? Our Purchasing Power 1-pager will provide an overview of what Purchasing Power is, the way it functions, and how it differs from a traditional credit limit.
This document addresses some of the frequently asked questions about Affirm and provides the appropriate responses when interacting with customers.